Customer Product & Service Agreement – Terms & Conditions

APCTC Customer Product & Service Agreement

Thank you for joining the APCTC ltd. Please read the product and service agreement and the following terms and conditions from beginning to end.These terms and conditions are the contract between you and APCTC (‘we’, ‘us’ etc).

I understand that by signing up to the free 30 day free trial of APCTC membership, I agree to be bound by them.


I understand the first month of membership is a free trial and I agree that APCTC will thereafter deduct £27 (inc VAT) per month from account provided with the order form. The first payment will be due 30 days after the start date of the first month membership.

The monthly subscription payments will then be made to APCTC on the same calendar date as the first month of paid subscription fee.

I understand that in order to receive all benefits of a member, I must be an active member at the point of receiving such benefits. I also agree that if I wish to deactivate my membership, I will no longer be entitled to any membership benefits from the point of deactivation.

I further understand that by receiving and reading and agreeing to this agreement, I should be liable for any charges outlined above that APCTC will automatically take payment for these charges using the payment details overleaf without the need for my authorisation.


I understand that I am entitled to cancel my membership at any time during the first month free trial, and any time after that. I will need to provide APCTC with 1 month written notice from the date of payment received to cancel my membership.

All cancellation requests must be submitted in writing to

Please read the terms and conditions below for more information.

Terms and Conditions

These terms and conditions are the contract between you and APCTC Ltd (“us”, “we”, etc). By visiting or using our website, you agree to be bound by them. 

Our suppliers may also impose additional terms and conditions to which your contract with them will be subject.

APCTC is a trade name of APCTC Ltd, company number 05525243, whose registered address is at Clarence House, Clarence Street, Leamington Spa, Warwickshire, CV31 2AD.

1. Definitions

In this agreement, the following words shall have the following meanings, unless the context requires otherwise:


means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.


means Content Posted by you.


means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on the Web Site, and the phrases “Posted” and “Posting” shall be interpreted accordingly.


means all of the services available from Our Website, whether free or charged.

“Our Website”

means all of the hardware and software installation that enables our website to function.

2. Our contract

2.1   We deal only with people over the age of 18 years because, until you reach that age, you are not able to enter into a binding legal contract. If you are under 18, please ask someone over 18 to buy your Services on your behalf.

2.2   These terms and conditions regulate the business relationship between you and us. By buying APCTC membership or using our website free of charge, you agree to be bound by them.

2.3   If you use our website, you do so in accordance with these terms. If you are unable to accept these terms, your only remedy is to leave the website.

2.4   We may change this agreement in any way at any time. The version applicable to your contract is the version which was posted on Our Website at the time that the contract was made.

3. Your account and personal information

3.1  When you visit Our Website, you accept responsibility for all things done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

3.2  You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

3.3  You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

4. Membership

4.1  Our basic service is free of charge. You may use it subject to your compliance with the terms of this agreement.

4.2  Details of the cost and benefits of APCTC membership are as set out on Our Website. You may subscribe to our paid Services at any time.

4.3  At least four weeks before expiry of that period we shall send you a message to your last known email address to tell you that you membership is shortly to expire and inviting you to renew. An invoice for a new period of APCTC membership will be included.

4.4  At any time before expiry of your membership, you may use the “My Account” tab on Our Website to access your personal information and change your renewal membership status or cancel renewal.

4.5  At expiry of your APCTC membership we shall automatically take payment from your credit card of the sum specified on the invoice sent earlier and shall confirm the renewal of your APCTC membership for a further period.

4.6  Termination of this agreement by you or us at any time for any reason will not entitle you to a refund of monies paid.

4.7  You may not transfer your membership to any other person.

4.8  We reserve the right to modify the APCTC membership rules or system and to change the terms and conditions of this agreement at any time, without notice. Your continued use of the APCTC membership after such modifications shall be deemed an acceptance by you to be bound by the terms of the modified agreement. The terms that apply to you are those posted here on Our Website on the day you join as a member. It may be useful to print a copy now.

5.  If you buy Services as a consumer

If you are a citizen of the European Union and you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, then:

5.1  subject to the further provisions below, if you cancel your contract within 14 days of having made it, we shall refund your payment in full.

5.2  if it was urgent that we should start to provide the Services immediately after we received your order, and we did start them, we are obliged to refund to you only the pro rata proportion of the cost that relates to the incomplete portion of the Services.

6. Prices

6.1 The price payable for Services that you order is clearly set out on Our Website.

6.2 The price charged for any Service may differ from one country to another. You may not be entitled to the lowest price unless you reside in the qualifying country.

6.3 Prices are inclusive of any applicable value added tax or other sales tax.

6.4 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

6.5 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

6.6 You will pay all sums due to us under this Agreement by the means specified without any set-off, deduction or counterclaim.

6.7 All monies paid by you to us are non-refundable and cancellation and/or termination of this Agreement by you or us at any time for any reason will not entitle you to a refund of monies paid.

6.8 If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.

7. Content you Contribute or Post to Our Website

7.1 We may, at our discretion, read, assess, review or moderate any Contribution or Content Posted on Our Website. If we do, we need not notify you or give you a reason.

7.2 You agree that you will not use or allow anyone else to use Our Website to Post a Contribution which is or may:

7.2.1 be malicious or defamatory;

7.2.2 consist in commercial audio, video or music files;

7.2.3 be software which assists in or promotes: emulators, phreaking, hacking, password cracking, IP spoofing;

7.2.4 be illegal, obscene, offensive, threatening or violent;

7.2.5 be sexually explicit or pornographic;

7.2.6 promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;

7.2.7 be likely to harass, intimidate, bully, upset, embarrass, alarm, annoy any other person;

7.2.8 be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

7.2.9 give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

7.2.10 solicit passwords or personal information from anyone;

7.2.12 be used to sell any goods or services or for any other commercial use;

be used to send any communication by automated email or otherwise;

7.2.13 include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

7.2.14 be incomplete or inaccurate or submitted otherwise than as requested by Our Website;

7.2.15 request personal information from other users nor Post any unnecessary personal information about you or any user without his permission.

7.2.16 link to any of the material specified above, in this paragraph.

8. Other restrictions

You agree that you will not use or allow anyone else to use Our Website:

8.1 to sell or promote any product or service without our express written consent;

8.2 in a way which violates the law of any country in which we operate, or which fails to comply with accepted Internet protocol;

8.3 for spamming. Spamming includes, but is not limited to:

8.3.1 the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;

8.3.2 the use of distribution lists that include people who have not given specific permission to be included in such distribution process;

8.3.3 excessive and repeated Posting of off-topic messages to newsgroups;

8.3.4 sending age-inappropriate communications or Content to anyone under the age of 18.

 9. About Contributions Posted by you

You now confirm that:

9.1 you own all of the Contributions you Post;

9.2 you understand that you are personally responsible for your breach of intellectual property rights, defamation, or any law, which may occur as a result of any Contributions having been Posted by you;

9.3 you will immediately notify us of any security breach or unauthorised use of your account.

9.4 you accept all risk and responsibility for determining whether any Contribution is in the public domain and not confidential.

9.5 you irrevocably grant to us the right and licence to edit, copy, publish, distribute, translate and otherwise use in any medium and for any purpose any Contribution that you place on our website, throughout the World and in any medium. You represent and warrant that you are authorised to grant all such rights.

9.6 you agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Contribution as provided in the Copyright, Designs and Patents Act 1988 s80.

9.7 you now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.

9.8 you now irrevocably release us from any right or claim of yours arising out of or in connection with any item of feedback, rating or other Contribution Posted by you.

10. Removal of offensive Content

10.1 For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

10.2 We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

10.3 If you are offended by any Content, the following procedure applies:

10.3.1 your claim or complaint must be submitted to us in the form available on our website, or contain the same information as that requested in our form. It must be sent to us by post or email.

10.3.2 we shall remove the offending Content as soon as we are reasonably able;

10.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

10.3.4 we may reinstate the Content about which you have complained or not.

10.4 In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

10.5 You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

11. Security of Our Website

We may, at our discretion or as part of a paid Service, give you permission to access Our Website for the purpose of Posting or uploading a Contribution or Content of some sort. We may read, assess, review or moderate any Contribution or Content Posted on Our Website. If we do, we need not notify you or give you a reason.

If you violate Our Website or use it unlawfully or immorally, we will take the strongest action against you that we can. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Your action may also be unlawful in other countries, where you may accordingly be subject to extradition and criminal proceedings.

You now agree that you will not, and will not allow any other person to:

11.1 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

11.2 link to our site in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

11.3 download any part of Our Website, without our express written consent;

11.4 collect or use any product listings, descriptions, or prices;

11.5 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

11.6 aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

11.7 for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours or of our affiliates in any way and in particular to entice search robots to some other website;

11.8 use Our Website to hack into the computer of any other person or make contact with any other computer;

11.9 make available or upload files that contain software or other material, data or information not owned or licensed to you, including pirated computer programs, pirated music or other media or links to any such files;

11.10 make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “Trojan horses”, “worms” or any other harmful software;

11.11 upload or republish any part of our Content on any Internet, intranet or extranet site.

11.12 hide or remove the banner advertisements on any page of Our Website;

11.13 share with a third party any login credentials to Our Website;

11.14 use on Our Website software which assists in:

11.14.1 data mining, extraction or collection;

11.14.2 emulating, phreaking, hacking, password cracking, IP spoofing or over-loading Our Website;

11.14.3 “framing”, inserting pop-up windows, interstitial pages or advertisements, or similar techniques.

11.14.4 performing any automated operation;

11.15 Despite the above terms, we now grant a licence to you to:

11.15.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

11.15.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide.

12. Disclaimers

12.1 This paragraph does not affect or reduce your statutory rights.

12.2 We do not, as a matter of course, read, assess, review or moderate any contribution or Content Posted on Our Website. However, we may do so without notice to you and without giving you a reason. As a result, we cannot be responsible for false or misleading information Posted by any person.

12.3 So far as is permitted by the law of your country, all implied conditions; warranties or other terms are excluded from this agreement.

12.4 The and APCTC Ltd Services are provided “as is”. We make no representation or warranty that the Services will be:

12.4.1 useful to you;

12.4.2 of satisfactory quality;

12.4.3 fit for a particular purpose;

12.4.4 available or accessible, without interruption, or without error;

Nor that use of the Services or the exercise of any right granted under this agreement will not infringe any other intellectual property or other rights of any other person; or

12.5 Our website contains links to other Internet websites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such web site.

12.6  We are not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.

12.7 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website or receive directly from a third party as a result of an introduction via Our Website.

13. Duration and termination

13.1 This agreement shall operate for the period for which you have subscribed.

13.2 We may terminate this agreement at any time, for any reason, with immediate effect by sending you notice to that effect by post or email.

13.3 Termination by either party shall have the following effects:

13.3.1 your right to use the Services immediately ceases;

13.3.2 we are under no obligation to forward any unread or unsent messages to you or any third party;

13.4 In the event of such termination by us, we will within seven days refund to you the balance of your subscription outstanding for any Service, pro rata with time not elapsed;

13.5 There shall be no reimbursement or credit if the Service is terminated due to your breach of the terms of this agreement.

13.6 We retain the right, at our sole discretion, to terminate any and all parts of the Services provided to you, without refunding to you any fees paid if we decide in our absolute discretion that you have failed to comply with any of the terms of this agreement.

14. Storage of Data 

14.1 We assume no responsibility for the deletion or failure to store or deliver email or other messages.

14. 2 We may, from time to time, set a limit on the number of messages you may send, store, or receive through the Service. We may delete messages in excess of that limit. We shall give you notice of any change to your limit, except in an emergency.

14.3 You accept that we cannot be liable to you for any such deletion or failure to deliver to you.

15. Limitation of liability

15.1 Our total liability to you, for any one event or series of related events, and whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be £ [1,000] in aggregate.

15.2 Neither party shall be liable to the other in any possible way, for any loss or expense which is:

15.2.1 indirect or consequential loss; or

15.2.2 economic loss or other loss of turnover, profits, business or goodwill.

15.3 This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999) as well as to ourselves.

15.4 Nothing in this agreement excludes liability for death or personal injury or for a party’s fraud.

16. Indemnity

You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:

16.1 any act, neglect or default of yours in connection with this agreement or your use of the Services;
16.2 your breach of this agreement;
16.3 your failure to comply with any law;
16.4 any act, neglect or default by any agent, employee, licensee or customer of yours;
16.5 a contractual claim arising from your use of the Services

17. Miscellaneous matters

17.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

17.2 The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

17.3 If you are in breach of any term of this agreement, we may:

17.3.1 publish all text and Content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.

17.3.2 terminate your account and refuse access to Our Website;

17.3.3 remove or edit Content, or cancel any order at our discretion;

17.3.4 issue a claim in any court.

17.4 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

17.5  No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

17.6 Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by fax or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by fax to the correct number: within 24 hours;

If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

17.7 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

17.8 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that act.

17.9 Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control.

17.10 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales.